Last updated: January 9, 2025
At SparkGlim, we strive to provide exceptional service to all our users. While our platform operates on a strict no-refund basis for most transactions due to the nature of digital voting and instant processing, in our capacity, we may be able to provide refunds in certain exceptional cases where technical issues, errors, or other qualifying circumstances occur.
The following are generally not eligible for refunds:
In our capacity, we may be able to provide refunds in the following situations:
Our team will review your request within 2-5 business days
You'll receive an email with our decision and next steps
If approved, refunds are processed within 7-14 business days
Votes are generally non-refundable because:
We may consider refunds for votes if:
Donations are typically non-refundable as they are:
In our capacity, we may provide refunds for donations if:
Ticket refunds depend on:
If an event is canceled or postponed:
| Stage | Timeline |
|---|---|
| Request Submission | Immediate |
| Initial Review | 2-5 business days |
| Decision | 5-7 business days |
| Refund Processing | 7-14 business days |
Refunds are issued using the original payment method:
In some cases, we may offer partial refunds:
If you disagree with a refund decision:
While most transactions are final, in our capacity, we are committed to working with our users to resolve legitimate issues. We evaluate each refund request on a case-by-case basis and will do our best to find a fair solution when technical errors, fraud, or other exceptional circumstances occur.
We encourage all users to carefully review campaign details, vote selections, and payment amounts before completing transactions to minimize the need for refund requests.
For refund requests or questions about this policy:
